Warranty Information

OZIN EXIM PTY LTD (ACN 604 104 734) GUARANTEE / AUSTRALIAN CONSUMER LAW GUARANTEES / WARRANTY

 

OZIN Guarantee

By purchasing an OZIN EXIM PTY LIMITED ACN 604 104 734 (“OZIN EXIM”) OZIN branded product, you can be ensured that the product has been designed and manufactured to the high standards of quality and reliability.

WARRANTY

In addition to the guarantees under the Australian Consumer Law (“ACL”), OZIN EXIM provides consumers (i.e. retail customers not trade customers) an extended warranty that all products in its product range (“Products”) will be free from defects in materials and workmanship under normal use (“Warranty”) for the following periods of time (classified by product category and in accordance with the warranty symbol on the Products/Website https://ozinexim.com.au/):

7 year limited corrosion resistance and/or 7 year limited mechanical

OZIN EXIM PTY LTD warrants to repair or replace this product if within seven (7) years from the proven date of purchase it tarnishes, discolours or corrodes; or if within seven (7) years from the proven date of purchase any mechanical defects occur. Applies only when properly installed and subjected to no more than fair wear and tear. This guarantee does not extend to labour costs, personal loss, death or injury, or economic, consequential or property damage of any kind whatsoever.

5 year limited corrosion resistance and/or 5 year limited mechanical

OZIN EXIM PTY LTD warrants to repair or replace this product if within five (5) years from the proven date of purchase it tarnishes, discolours or corrodes; or if within five (5) years from the proven date of purchase any mechanical defects occur. Applies only when properly installed and subjected to no more than fair wear and tear. This warranty does not extend to labour costs, personal loss, death or injury, or economic, consequential or property damage of any kind whatsoever.

3 year limited corrosion resistance and/or 3 year limited mechanical

OZIN EXIM PTY LTD warrants to repair or replace this product if within three (3) years from the proven date of purchase it tarnishes, discolours or corrodes; or if within three (3) years from the proven date of purchase any mechanical defects occur. Applies only when properly installed and subjected to no more than fair wear and tear. This warranty does not extend to labour costs, personal loss, death or injury, or economic, consequential or property damage of any kind whatsoever.

Limitations:

1. The Warranty neither applies to material/parts other than stainless steel nor cosmetic and appearance damage.

2. Stainless steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to OZIN EXIM instructions. The Warranty therefore does not cover tea staining of stainless steel products.

Exclusions:

1. This Warranty only applies to defects which have arisen solely from faulty materials or workmanship in the Product and does not apply to other defects which may have arisen as a result of, without limitation, the following: 
– accidental damage, abuse, misuse, maltreatment, abnormal stress or strain of the Products;
– neglect of any kind in respect of the Product;
– tarnishing and damage to or deterioration of finishes as a result of harsh or adverse conditions (including corrosive environments such as the coastal locations and large fluctuations in pressure or temperature);
– deterioration in colour and performance of polymer materials; 
– fair wear and tear; 
– installation or maintenance of the Products not in accordance with the instructions provided with the Products.
2. Alterations or repair of the Product other than approved by OZIN EXIM are not covered by this Warranty (for the avoidance of doubt, attachment of accessories or use of non-genuine replacement parts other than those manufactured or approved by OZIN EXIM are not covered).
3. Costs incurred by the removal, replacement or installation of the Product are not covered by this Warranty.
4. Personal injury, property damage or economic loss, howsoever caused, will not be covered by this Warranty.

Australian Consumer Law
In addition to this Warranty, certain legislation (including the ACL) may give you rights which cannot be excluded, restricted or modified. This Warranty must be read subject to such legislation and nothing in this Warranty has the effect of excluding, restricting or modifying those rights.

If OZIN EXIM fails to meet a guarantee under the ACL, your remedy for such failure may be limited to any one or more of the following:
– replacement of the product;
– repair of the product;
– refunding the cost of the product;
– payment of reasonable costs of having the product repaired;
– payment in respect of the reduced value of the product.

As required by legislation, including the ACL, any claims for damage, or any consequential loss either directly or indirectly due to defects of any kind in a product will only be met by OZIN EXIM where the damage or loss was reasonably foreseeable by OZIN EXIM.

Our goods come with guarantees that cannot be excluded under Australian consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Claims


Any defective product must be returned to the point of sale before replacement can be considered under the terms of this Warranty. If the costs of returning any defective parts are excessive or unreasonable, please contact OZIN EXIM on 1300 990 644 so that we can arrange a collection (if considered appropriate in the circumstances). 

Warranty claims can be made at the point of sale or by posting or emailing a Warranty claim to OZIN EXIM (contact details listed below) within 3 months of the appearance of a defect. Warranty claims under this Warranty must include the following details:
Date of Purchase; Location of Purchase; Proof of Purchase; Contact Details


OZIN EXIM’s contact details are as follows:
OZIN EXIM PTY LTD 29 Edward Street Dalby QUEENSLAND 4405 (ACN 604 104 734)
Tel: 1300 990 644 Email: trade@ozinexim.com.au