Shipping and Returns

OZIN EXIM PTY LTD (ACN 604 104 734)
https://ozinexim.com.au/

 

1. SHIPPING

Delivery

All OZIN EXIM orders are mostly delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since goods may be sent from different warehouse locations. We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of goods in an order if they are dispatched from more than one location.

Upon arrival of your goods, please note any damage to the packaging as well as any damage to the goods itself. If you feel that the damage to packaging or goods is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.

Depending on the weight and size of the goods in your order, we utilise the following shipping and delivery methods:

Small Orders

Many lightweight orders can be shipped via Australia Post / Parcel Connect. As soon as your order has left the warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement may or may not require a signature upon delivery. The delivery courier may leave the goods at your doorstep, if there is no one available to accept the delivery or a notice with alternative arrangements will be left at your premise (usually your parcel will be stored at your local post office for pick up).

Medium Sized Orders

For medium sized orders, we will send them through one of several freight carriers. Our standard agreement with our carriers does not include a call to arrange a suitable delivery time. However, once your goods have left the warehouse, you will be able to track their journey online. Please note that delivery dates shown on the carriers’ websites are only estimates and we cannot accept any liability for late deliveries.

Goods will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these goods as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery.

Usually, our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the goods have been received in a reasonable order. However, the delivery courier may leave the goods at your doorstep, if any authorised person may not be available to accept your delivery. Due to security and liability restriction of our carriers, the customer is responsible to secure the goods once delivered.

If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. In these situations, OZIN EXIM reserves the right to charge you for any additional costs incurred (e.g. re-shipping and storage or re-stocking fee if return accepted at all). Most of our orders are specially manufactured or shipped from overseas, so we do not offer order cancellations due to change of mind.

Large Orders / Fragile Goods

Large orders may be shipped using a two men delivery service or on pallets. Once your order has left the warehouse you will be notified via email. Online tracking may or may not be available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best.

Goods will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these goods as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery.

Usually, our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the goods have been received in a reasonable order. However, the delivery courier may leave the goods at your doorstep, if any authorised person may not be available to accept your delivery. Due to security and liability restriction of our carriers, the customer is responsible to secure the goods once delivered.

In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), OZIN EXIM reserves the right to cancel an order. Please contact us first if you'd like to check if your location may be subject to unusually high freight charges.

Shipping Charges

Free shipping is available for limited time only on selected products to selected areas. The following postcodes are excluded from free shipping: 0800 - 0886, 0906 - 0909, 2899 - 2899, 4806 - 4895 and 6701- 6799.

2. Change of Mind Returns

We want you to feel confident when buying on ozinexim.com.au. Should you change your mind about a purchase you have made with us, we may be able to accept order cancellation or returns request within 48 hours of delivery for a refund or store credit. Specially manufactured goods cannot be returned under Change of Mind.

Return Eligibility

  • We require the returned product(s) to be unused and in the original packaging. Any goods that are not returned to us in the original packaging and/or in original condition will incur an additional restocking fee of 25% (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the goods are sent with.
  • Goods that were in clearance on the date of purchase are not eligible for a change of mind return. 

Returns Request

Contact us via email on sales@ozinexim.com.au for a return request and approval by providing us with order/invoice number and contact details. Buyer pays return shipping on all orders unless approved by OZIN EXIM in writing.

Refund

Once we receive the eligible returned goods, we will contact you for refund of amount you paid for the order less any cost we would have incurred for shipping the goods to you.

3. Damaged or Faulty Returns

In the unlikely event that your item arrives damaged or faulty, please notify OZIN EXIM within 48 hours of receiving the item for a replacement (if available), store credit or a refund. Please contact our Customer Care Team on sales@ozinexim.com.au to assist with organising your return.

You may be required to send us images of the damage for further assessment. OZIN EXIM will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the goods before speaking to one of our specialists (you may be responsible for any associate expenses if you do so).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

4. Warranty Claim

OZIN EXIM works closely with suppliers to ensure all products have appropriate warranties. Please contact our Customer Care Team on sales@ozinexim.com.au to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.