Frequently Asked Questions (FAQs)


Probably your best choice are motice locks. While the tubular locks are quite popular, and comparatively easy to install they are still seen as a secure, simple entry system. It is for these reasons that mortice locks would provide a much higer level of security. Click here to view our range of door cylinders and locks.

Our door stops are made from high quality shock absorbing rubber which helps prevent damage to your doors, walls and furniture.

When relevant our bathroom products use high quality toughened glass sourced from a branded glass manufacturer. 

Yes, our products come with the relevant fitments. They also come with an installation guide, warranty information and care and maintenance instructions.

Yes, our products come with an installation guide for use by professional installers. They will also come with care and maintenance instructions to get the best out of your OZIN products.

We strongly recommend you use the fitments provided with your product. These have been specifically designed to provide your product a long lasting installation. This is especially true for mechanical products; such as hinges and door levers.

It varies on the size and weight of the door. We would recommend consulting with a professional however the following is a good suggestion.
For doors weighing 35 to 40kg (30-35mm thick) we recommend installing at least three 100x75x3mm hinges.
For doors weighing above 40kg (35+ mm thick) we recommend installing at least four 100x75x3mm hinges.


We pride ourselves on being able to meet the needs and requirements of our customers. If the request is reasonable and within our abilities we should be able to achieve it. Please get in touch with us via our contact page for a discussion on how we can help you.

Yes we can! Please get in touch with us via our contact us page on how we can help you.

We might be able to. We are able to procure a large variety of different products but we are also capable of designing and developing products specific to your needs. Visit out Design and Develop page for more information.

In a Keyed To Differ system, each lock can only be opened by its individual key. Whereas, Keyed Alike allows for a number of different cylinder locks to be opened with the same key. All OZIN cylinder locks are supplied as Keyed to Differ unless requested otherwise during the checkout process  - Please note this will incur additional charges per cylinder lock.

Yes we can do this. Just leave the details (as in how many and for which types) in the special comments on the cart page before checking out. Alternatively you can email us at sales@ozinexim.com.au within 48 hours for this request. Please note this will incur additional charges.


We are able to ship to every state and territory. Unfortunately we are unable to ship to the following postcodes: 0800 - 0886, 0906 - 0909, 2899 - 2899, 4806 - 4895 and 6701- 6799

If you are located outside of Australia and would like to purchase our products we may be able to arrange something. Please get in touch with us via our contact page here.

Currently we are unable to do this via our online store but are looking into providing this option.

Our products will arrive to you inside foam bags in a high quality cardboard box. Inside you will also find care and maintenance instructions, warranty information and an installation guide to help you get the best out of your OZIN products.

In most cases we will be able to change your order within 48 hours. Please contact sales@ozinexim.com.au to do this.

For products available now they will be sent on the next business day and should arrive within six business days. For products that are made to order expect lead times of around 3 weeks (and up to 5 for larger orders) as these products will need to be specifically made for you and delivered. Please account for public holidays when placing your order.

Please read our Shipping and Returns policy for any more information.


If you are working with clients you are able to sell our products to them as part of the service you provide. However, you may not resell our products online or in a brick and mortar store without written permission. If you are a distributor please get in touch with us via our contact page as we are always looking for new avenues for people to experience OZIN's high quality products.

We are always looking for new products that fit the OZIN brand and the requirements of our customers. Please visit our information suppliers page for more information.